Warranty

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Warranties and Activation

5-year parts and labour warranty included on Xaqua Washing Machines

All Xaqua washing machines come with a free 5-year guarantee as standard which covers parts and labour against faults and manufacture when used in general domestic use.

Warranty and extended warranties are applicable to any purchases made in mainland UK only.

To activate your warranty, please register your unit as detailed below:

Enter your details on the Warranty page of the xaqua.co.uk website and we can then process your information.

An email will be forwarded to you to confirm the warranty has been registered. It is essential that you keep your proof of purchase safe as you may be required to provide a copy of this if requested.

 

 

Terms and Conditions for Warranty (Washing machines)

You have 28 days from your delivery date to register your warranty. Please allow up to 60 days for your confirmation email to arrive before contacting us.

The unit that you have purchased is of excellent quality and construction. However, we will repair, free of charge, any defects in material or workmanship during the warranty period. Subject to the terms and conditions. (The product purchased denotes the length of the standard warranty).

 

1. The Xaqua Product Guarantee

These warranties are only available when having purchased an Xaqua washing machine. This excludes units sold as part of contract developments, auctions or rental agreements.

Covers items that are returned for repair in the original packaging or should this not be available packaging of a similar quality/structure. Xaqua cannot be responsible for damages to any units returned via a courier that is not correctly packaged.

Is non-transferable and in the event of a change of ownership will not be valid unless Xaqua has provided its written approval on an official company letter headed paper.

Requires proof of purchase with application and for the redemption of services under the guarantee.

Is governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts.

 

2. Duration

The Xaqua Product Guarantee is effective from the purchase date. Our standard 5 year guarantee is available on all washing machines.

 

3. Services

In addition to the correction of defects in material or workmanship during the contract period and subject to exclusions, Xaqua agrees to bear the cost of repair including transport, parts and labour. Any parts replaced during repair become the property of Xaqua.

If in the opinion of Xaqua a washing machine is beyond economic repair, Xaqua reserves the right at its sole discretion to provide customers with a new unit of equivalent specification.

 

4. Exclusions

Xaqua will not bear costs for repairs where the unit breakdown is due to the following:

Non-compliance with safety regulations and warnings given in the operating instructions.

Faults caused by the user through operating errors or lack of care and maintenance.

Misuse or neglect of the unit

Non-domestic or commercial use.

Intentional damage by the owner or third parties.

Faulty repairs or repairs carried out by parties other than Xaqua or Ebac Ltd.

External influences (e.g. weather, or transit damage if correct packaging has not been used)

Visual blemishes such as marks and dents.

Use of non-approved accessories, care products or spare parts.

Damage to accessories.

Accidental damage.

Xaqua will only bear repair costs carried out by Xaqua or Ebac’s service technicians. If during a service repair, no fault can be found for which Xaqua is responsible according to this Warranty, customers will be invoiced for administration, transport and labour costs.

 

5. Liability

Xaqua shall not be liable for loss of goods, loss of use, or any special, indirect, or pure economic loss, costs, damages, charges or expenses except for liability that Xaqua are not allowed to exclude by law such as death resulting from negligence by Xaqua or damage incurred as a result of fraud or fraudulent misrepresentation by Xaqua.

 

6. Contact

For queries relating to warranty and guarantee or service please visit our contact us page.