Delivery Policy
Delivery Information
Delivery is only currently available to the UK mainland for Xaqua washing machines. We are unfortunately unable to offer the Free delivery to all offshore isles including but not limited to Northern Ireland, Channel Islands, Scottish Isles, Shetland and Orkney.
You can arrange to collect any Xaqua washing machine order from the Ebac Factory Shop in Newton Aycliffe, County Durham. Please contact Xaqua Sales on 07887 079339 to place your order. Please note, that installation and disposal are not available for click-and-collect orders.
There will be no dispatches or deliveries on UK public or bank holidays – orders will be dispatched the next working day.
Washing Machine Delivery
Delivery is only available to the UK mainland and is Free.
Washing machine delivery dates are not guaranteed. The delivery date selected during checkout is a preferred date only. Arrow XL, our approved logistics provider will make contact once they have received the washing machine to confirm a convenient delivery date and time after purchase.
A person over the age of 18 is required to sign for the delivery, if are any issues or damages found during delivery, this must be written and signed on the delivery note and given to the delivery driver.
If you have selected installation please be aware that the necessary water and electricity connections are available (hot and cold for hot fill models), and any old machines are uninstalled and cleared from the area. If this is not complete, we will not be able to install your washing machine.
Please note, washing machine disconnection will not be possible if the connection is a hard wired connection.
Please note, installation includes the connection of water and waste pipes to existing outlets only. If additional plumbing work is required, this must be completed prior to delivery