Refund and Return Policy

Returns

The right to cancel your order can be exercised in writing, by email or by telephone (contact details can be found at the bottom of this page).

You have 30/60 (calendar) days (dependent on product) to return an item from the date you received it. We offer a 30-day 100%, no quibble guarantee on all xaqua washing machines.

The item must be in the same working condition that you received it.

Your item must be in the original packaging.

If we cannot verify your purchase via an active warranty, you may be asked to supply a receipt or proof of purchase with your return.

Refunds

Once we receive your item, it will be inspected and receipted back onto our system. We will then approve the item your original method of payment will be refunded.

Typically, your refund will be processed within 48 hours of xaqua receiving your item.

Your refund could take up to 10 days to show on your statement (this may vary depending on your payment provider).

 Repairs
During the term of your warranty should you experience any manufacturing defect xaqua will arrange to collect and repair it free of charge. We do require the item to be in the original packaging or something of similar quality. Once your item has been checked and repaired you will be informed of the delivery date which will be 7 days from date of collection.

Please note: Exchanges will be made like for like or a refund will be issued.

*Please note we do not offer a repairs service to any units which are 7 years or older.

Shipping

Free UK returns on all manufacturing faults reported.

Returns Address:

Returns Department
Xaqua Ltd
Ketton Way
Aycliffe Industrial Park
Newton Aycliffe
County Durham
DL5 6SQ

Contact Us:

If you require any further assistance or have any questions on how to return your item, please feel free to contact us.

You can speak to a customer service representative by calling 0191 934 0008 or you can visit here to submit an enquiry online.

Further Information:

The above conditions do not apply to any items purchased from our distribution partners.

The policy above applies only to Xaqua washing machines.